Shipping policy
Shipping Destinations
Kitchera ships worldwide from our facility in Australia. We deliver to addresses throughout Australia, the United States, and most international destinations. If you are unsure whether we can deliver to your location, please contact us at contact@kitchera.shop or call +61487906666 before placing your order.
Shipping Rates and Free Shipping
We offer free worldwide shipping on all orders. There is no minimum order value required. Shipping is fully covered by Kitchera regardless of your location or order size, and you will not be charged any shipping fees at checkout.
Pricing and Taxes
All prices displayed on our website are shown in AUD (Australian Dollars) and are exclusive of applicable sales tax or VAT. For orders shipped to US destinations, applicable sales tax will be calculated and added at checkout based on the delivery address and current state tax rates. For international orders outside the US, local taxes, VAT, or import duties may apply depending on the destination country's regulations (see International Shipping section below).
Processing and Handling Time
Orders are processed within 1–2 business days after payment is confirmed. Processing time refers to the time between when we receive your order and when it is dispatched from our facility. You will receive an email confirmation with tracking information once your order has been shipped.
Business days are Monday through Friday, excluding public holidays observed in Australia and the destination country. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Estimates
Estimated delivery times vary by destination and begin from the date of dispatch, not the date of order placement:
- Australia: 3–5 business days
- United States: 7–14 business days
- Rest of World: 14–28 business days
These are estimates only. Actual delivery times may vary due to factors including carrier delays, customs clearance procedures, weather conditions, public holidays, remote or rural delivery locations, and other circumstances beyond our control. Kitchera is not responsible for delays caused by the shipping carrier, customs authorities, or force majeure events.
Carriers and Order Tracking
We work with reputable international carriers to ensure reliable delivery. Once your order ships, you will receive a shipping confirmation email to the address you provided at checkout. This email will contain a tracking number and instructions for tracking your package online.
You can use the tracking number to monitor your shipment's progress via the carrier's website or by contacting us directly at contact@kitchera.shop. Tracking information is typically updated within 24–48 hours of dispatch. Please allow this time for the carrier's system to register your package.
If you do not receive tracking information within three business days of placing your order, please check your spam or junk mail folder. If the email is not there, contact us at contact@kitchera.shop or call +61487906666 so we can resend your tracking details.
Split Shipments
In some cases, items in a single order may be shipped separately if they are dispatched from different warehouse locations, become available at different times, or are subject to different shipping methods. If your order is divided into multiple shipments, you will receive separate tracking numbers for each package via email.
You will not be charged additional fees for split shipments. All items in your order remain eligible for free worldwide shipping regardless of how many packages are required to fulfill your order.
Delivery Issues: Lost or Damaged Packages
Lost or Significantly Delayed Packages
If your order has not arrived within the estimated delivery timeframe provided above, or if tracking shows no movement for an extended period, please contact us immediately at contact@kitchera.shop or +61487906666. We will work with the carrier to investigate the delay and resolve the issue as quickly as possible.
Damaged Packages
If your package arrives visibly damaged, or if the contents are damaged upon opening, please take the following steps:
- Retain all original packaging materials, including the outer box, inner packaging, and any shipping labels
- Take clear photographs of the damaged packaging and any damaged items
- Contact us at contact@kitchera.shop within 48 hours of delivery with your order number, tracking number, and photographic evidence
This information may be required by the carrier to process a claim. Kitchera will arrange for a replacement or refund as appropriate once the issue has been reviewed. We stand behind the quality of our products and will work to resolve any damage-related issues promptly.
Non-Receipt of Delivered Packages
Kitchera is not responsible for packages reported as delivered by the carrier but not received by the customer due to theft, misdelivery by the carrier, or other issues at the delivery address. Please ensure that your shipping address is accurate and secure, and that someone is available to receive the package or that a safe delivery location is available.
If you live in an area where package theft is a concern, consider using a workplace address, a trusted neighbor's address, or a carrier hold-for-pickup location where available. If the carrier confirms delivery but you have not received your package, please check with neighbors, building management, and any household members who may have accepted the package. Contact us at contact@kitchera.shop if you continue to experience issues, and we will do our best to assist you in locating your order or working with the carrier on your behalf.
International Shipping: Customs, Duties, and Taxes
Kitchera ships from Australia to destinations worldwide. For all international orders, including shipments to the United States, the United Kingdom, and other countries, the recipient is responsible for all import duties, customs fees, VAT, and any other taxes or charges imposed by the destination country's customs authorities.
These fees are determined by the destination country's regulations and are not included in your order total or controlled by Kitchera. The amount of these fees varies depending on the value of your order, the type of goods, and the destination country's customs policies. In most cases, you will be contacted by the carrier or customs authority to pay these fees before your package can be delivered, or they may be collected upon delivery.
Customs Declarations and Documentation
We provide accurate customs declarations on all international shipments. The declared value will reflect the purchase price of the goods in your order. We cannot mark items as gifts or undervalue shipments, as doing so violates customs regulations and may result in delays, fines, or seizure of your package.
Customs Delays
International shipments may be subject to inspection and processing by customs authorities in the destination country. Customs clearance times vary and are beyond our control. In some cases, customs may request additional documentation or information from you directly. Please respond promptly to any requests from customs or the carrier to avoid further delays.
If your international shipment is significantly delayed due to customs processing, please contact us at contact@kitchera.shop and we will assist you in tracking your order and liaising with the carrier where possible.
Refused or Returned International Shipments
If you refuse delivery of an international shipment, decline to pay applicable duties or taxes, or if the package is returned to us due to an incomplete address, failed delivery attempts, or customs issues, you will be responsible for the cost of return shipping. We will process a refund for the purchase price of the goods once the package is returned to our facility, minus any return shipping costs incurred and any applicable restocking fees.
Address Accuracy and Changes
Please ensure that the shipping address you provide at checkout is complete, accurate, and includes any necessary apartment numbers, building names, or delivery instructions. We are not responsible for delays, non-delivery, or additional fees resulting from incorrect, incomplete, or outdated addresses.
If you need to change your shipping address after placing your order, please contact us at contact@kitchera.shop or +61487906666 as soon as possible. Address changes can only be accommodated before the order has been dispatched. Once the package is in transit, we cannot redirect it, and you may need to contact the carrier directly to arrange alternate delivery options.
PO Boxes and Military Addresses
We can ship to PO Box addresses and military APO/FPO/DPO addresses where the carrier supports such deliveries. Please note that delivery times to these addresses may be longer than standard residential or commercial addresses. If you are unsure whether we can deliver to your PO Box or military address, please contact us before placing your order.
Order Cancellations and Changes
If you need to cancel or modify your order, please contact us at contact@kitchera.shop or +61487906666 immediately. We will do our best to accommodate your request if the order has not yet been dispatched. Once an order has shipped, it cannot be cancelled, but you may return it in accordance with our Return Policy once it arrives.
Contact for Shipping Questions
If you have any questions about shipping, delivery times, tracking, or any issues with your shipment, please contact our customer service team:
- Email: contact@kitchera.shop
- Phone: +61487906666
Our team is here to help and will respond to your inquiry as quickly as possible during business hours.
This Shipping Policy is effective as of the date of publication and may be updated from time to time. Continued use of our website and services following any changes constitutes acceptance of the updated policy.