Contact Us
We're Here to Help
At Kitchera, we're committed to providing you with exceptional service and support. Whether you have a question about our products, need assistance with an order, or simply want to share feedback, our team is ready to assist you. We value every customer and strive to respond to all inquiries as quickly as possible.
Get in Touch
You can reach us through any of the following methods, and we'll get back to you promptly:
kitchera@proton.me
Email is often the fastest way to reach us for detailed questions or inquiries that require documentation. We typically respond to all emails within one business day.
Phone
61487906666
Prefer to speak with someone directly? Give us a call during our business hours and one of our friendly team members will be happy to help.
Mailing Address
Kitchera
Sydney Avenue
2600 Barton
Australia
Business Hours
Our customer support team is available:
- Monday – Friday: 9:00 AM – 5:00 PM AEST
- Saturday – Sunday: Closed
If you contact us outside of these hours, we'll respond to your inquiry on the next business day.
What to Expect
We aim to respond to all customer inquiries within one business day. During peak periods or holidays, response times may be slightly longer, but rest assured we will get back to you as soon as possible. Your satisfaction is our priority, and we're committed to resolving any questions or concerns quickly and professionally.
Order, Shipping & Returns Inquiries
Order Status & Tracking
If you have questions about your order status or need tracking information, please email us at kitchera@proton.me with your order number. We'll provide you with the most current information and help resolve any delivery concerns.
Shipping Information
All orders within Australia qualify for free shipping and are typically delivered within 3–5 business days from the date your order is dispatched. If you have specific delivery questions or requirements, please don't hesitate to contact us.
Returns & Exchanges
We offer a 30-day return window on eligible items. If you need to initiate a return, have questions about our return policy, or need assistance with an exchange, please reach out to us at kitchera@proton.me or call 61487906666. Our team will guide you through the process and ensure your return is handled smoothly. For complete details on our return procedures and eligibility, please visit our dedicated Returns & Refunds page.
We Value Your Feedback
Your experience matters to us. Whether you have a compliment, suggestion, or concern, we welcome your feedback. It helps us continually improve our products and service. Feel free to reach out anytime—we're listening.