Refund policy

Our Return & Refund Policy

At Kitchera, we want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. This is our voluntary return policy—please note that there is no statutory cooling-off period for most online purchases in the United States, so returns are accepted at our discretion in accordance with the terms set out below.

Eligibility Requirements

To be eligible for a return, your item must meet the following conditions:

  • The item must be in the same condition in which you received it
  • Unworn, unused, and undamaged
  • In its original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Items that do not meet these requirements may not be accepted for return.

How to Initiate a Return

To start a return, please contact us first before sending anything back:

  • Email: contact@kitchera.shop
  • Phone: +61487906666

Please include your order number, the item(s) you wish to return, and the reason for the return. Once your return request is reviewed and approved, we will send you a return shipping label along with detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting and receiving approval for a return will not be accepted.

Return Address

Approved returns should be sent to the following address:

[Return Address – Merchant to insert before going live]
Sydney Avenue
2600 Barton
Australia

Return Shipping Costs

For standard returns initiated by the customer for reasons such as change of mind or ordering the wrong item, we will provide a prepaid return shipping label. Please use only the label we provide and follow the instructions carefully to ensure your return is processed correctly.

Refund Method and Timing

Once we receive your returned item, we will inspect it to ensure it meets our eligibility requirements. We will notify you by email once we have received and inspected your return and let you know whether your refund has been approved.

If your refund is approved:

  • You will be automatically refunded using your original payment method
  • Refunds are typically processed within 10 business days of approval
  • Please note that it may take additional time for your bank or credit card company to process and post the refund to your account

All refunds are issued in Australian Dollars (AUD). If more than 15 business days have passed since we approved your return and you have not yet received your refund, please contact us at contact@kitchera.shop

Non-Returnable Items

Certain types of items cannot be returned for health, safety, or practical reasons, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or personalized products (such as special orders or items made to your specifications)
  • Personal care goods (such as beauty products, hygiene items, or cosmetics)
  • Hazardous materials, flammable liquids, or gases
  • Sale or clearance items
  • Gift cards

If you have questions or concerns about whether a specific item is returnable, please contact us at contact@kitchera.shop before placing your order.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery. If you receive an item that is defective, damaged in transit, or incorrect (wrong item sent), please contact us immediately at contact@kitchera.shop or call +61487906666 so we can evaluate the issue and make it right.

For damaged, defective, or incorrect items:

  • You will not be charged for return shipping
  • We will provide a prepaid return label at no cost to you
  • We will offer a full refund or replacement, at your choice
  • Please provide photographs of the damage or defect to help us process your claim quickly

We stand behind the quality of our products and will work with you to resolve any issues as quickly as possible.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size, color, or product, the fastest way to ensure you get what you want is to:

  1. Return the item you have following the process above
  2. Once your return is accepted and processed, place a new order for the item you prefer

This ensures you receive your new item as quickly as possible without waiting for the return to be fully processed.

Order Cancellation

We begin processing orders quickly to ensure fast delivery. If you need to cancel your order, please contact us immediately at contact@kitchera.shop or +61487906666.

  • If your order has not yet been shipped, we will cancel it and issue a full refund
  • If your order has already been dispatched, you will need to follow our standard return process once you receive the item

Because we ship quickly—typically within 3-5 working days—we cannot guarantee that cancellation requests received after an order is placed will arrive before shipment. We recommend contacting us as soon as possible if you need to make changes.

International Customers

Kitchera is based in Australia. Customers ordering from the United States or other countries should be aware that:

  • Return shipping times may be longer for international returns
  • Customers are responsible for complying with any customs or import regulations in their country
  • Refunds are issued in Australian Dollars (AUD); your bank will convert the refund to your local currency

Questions About Returns?

If you have any questions about our return and refund policy, or if you need assistance with a return, please don't hesitate to contact us:

  • Email: contact@kitchera.shop
  • Phone: +61487906666

Our team is here to help ensure you have a positive shopping experience with Kitchera.

Please note: Before publishing this page, replace [Return Address – Merchant to insert before going live] with your complete return processing address.