Privacy policy

Introduction

Last updated: September 1, 2026

Kitchera ("Kitchera," "we," "us," or "our") operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Kitchera is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

This Privacy Policy applies to personal information collected through our website at kitcherahub.myshopify.com and any related services, sales, marketing, or events. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

Categories of Personal Information Collected

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel and your past transactions.
Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry or product review.
Device information including information about your device, browser, or network connection, your IP address, operating system, device type, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services, pages viewed, links clicked, search queries, purchase history, and browsing behavior.
Geolocation data including general location information derived from your IP address or device settings.
Cookies and tracking data including information collected through cookies, web beacons, pixels, and similar tracking technologies as described in our Cookies and Tracking Technologies section below.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, make a purchase, communicate with us, subscribe to our marketing communications, participate in surveys or promotions, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf, such as payment processors, shipping carriers, hosting providers, and analytics services;
From our partners or other third parties including social media platforms, advertising networks, data analytics providers, and other business partners.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges, or other transactions, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services. We may share your personal information with advertising partners for targeted advertising purposes, which may constitute a "sale" or "sharing" under California law. You have the right to opt out of such practices as described in the California Consumer Rights section below.

Security and Fraud Prevention

We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else.

Communicating with You

We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you, and to maintain our business relationship with you. This includes responding to your inquiries, processing requests, sending service-related communications such as order confirmations and shipping updates, and notifying you of changes to our policies or Services.

Legal Reasons

We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or other government authorities, to enforce our terms and policies, to protect our rights, privacy, safety, or property and that of you or others, and to resolve disputes and enforce agreements.

Analytics and Business Operations

We use your personal information to understand how customers use our Services, to conduct research and analytics, to improve our website and product offerings, to evaluate and improve our marketing campaigns, and for other internal business purposes such as auditing, data analysis, and developing new products and services.

How We Share Your Personal Information

We may share your personal information with the following categories of third parties:

Service Providers

We share your personal information with service providers who perform services on our behalf, including:

Hosting and Infrastructure: Shopify, our e-commerce platform provider, hosts our online store and processes transactions. Shopify may collect, use, and store your personal information as described in Shopify's privacy policy.
Payment Processors: We share payment information with third-party payment processors to complete transactions and process refunds. We do not directly store complete payment card information on our servers.
Shipping and Fulfillment: We share order and shipping information with shipping carriers and fulfillment partners to deliver your orders. Shipping within Australia is free.
Analytics Providers: We use analytics services to understand how visitors use our Services, track website performance, and improve user experience.
Marketing and Advertising: We may share information with marketing platforms, email service providers, and advertising networks to deliver targeted marketing communications and advertisements.
Customer Service: We may use third-party customer service platforms to respond to your inquiries and provide support.

Business Transfers

We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Obligations and Rights

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court, government agency, or law enforcement). We may also disclose your information to enforce our terms and conditions, protect our rights, privacy, safety, or property, investigate fraud, or respond to a legal request.

With Your Consent

We may share your personal information for other purposes with your consent or at your direction.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. Cookies are small data files stored on your browser or device. We and our service providers may use several types of cookies:

Essential Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Performance and Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Advertising and Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.

Managing Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services. You can also manage your cookie preferences through cookie consent tools available on our website.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals. We adhere to the standards set out in this Privacy Policy and offer the opt-out mechanisms described herein.

California Consumer Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with specific rights regarding your personal information. This section describes your CCPA/CPRA rights and explains how to exercise those rights.

Right to Know

You have the right to request that we disclose to you the following information covering the 12 months preceding your request:

The categories of personal information we collected about you;
The categories of sources from which the personal information was collected;
The business or commercial purpose for collecting, selling, or sharing personal information;
The categories of third parties to whom we disclose personal information;
The specific pieces of personal information we collected about you.

Right to Delete

You have the right to request that we delete personal information that we collected from you, subject to certain exceptions permitted by law. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

Right to Correct

You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the personal information and the purposes of the processing.

Right to Opt-Out of Sale or Sharing

California residents have the right to opt out of the "sale" or "sharing" of their personal information as those terms are defined under California law. While we do not sell personal information in exchange for monetary compensation, we may share certain information with advertising partners for targeted advertising purposes, which may constitute a "sale" or "sharing" under the CCPA/CPRA.

To exercise your right to opt out, you may:

Click on the "Do Not Sell or Share My Personal Information" link on our website;
Submit a request using the contact information provided in the "How to Exercise Your Rights" section below;
Use available opt-out preference signals such as the Global Privacy Control (GPC), which we recognize as a valid opt-out request.

Right to Limit Use of Sensitive Personal Information

You have the right to limit our use and disclosure of sensitive personal information to certain specified purposes. We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA/CPRA without providing you the right to limit such use.

Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. Unless permitted by law, we will not:

Deny you goods or services;
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
Provide you a different level or quality of goods or services;
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Shine the Light Law

California's "Shine the Light" law (Civil Code Section § 1798.83) permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the information provided in the Contact for Privacy Requests section below.

Do Not Sell or Share My Personal Information

California residents have the right to opt out of the sale or sharing of their personal information. While we do not sell your personal information for monetary consideration, we may share certain information with third-party advertising partners to deliver targeted advertisements, which may be considered a "sale" or "sharing" under California law.

Categories of Personal Information We May Sell or Share

We may share the following categories of personal information with advertising partners for targeted advertising purposes:

Device information (IP address, device identifiers, browser type);
Usage information (browsing behavior, pages viewed, interactions with our Services);
Commercial information (products viewed, added to cart, or purchased);
Inferences drawn from the above to create a profile about preferences and characteristics.

How to Opt Out

To opt out of the sale or sharing of your personal information, please:

Click on the "Do Not Sell or Share My Personal Information" link on our website;
Contact us at contact@kitchera.shop with the subject line "Do Not Sell or Share My Personal Information";
Enable the Global Privacy Control (GPC) or similar opt-out preference signal in your browser, which we will recognize as a valid opt-out request.

We do not have actual knowledge that we sell or share personal information of consumers under